Great Mobile Roaming, Poor Broadband and Support
I have both Simba mobile and home broadband accounts. Their mobile service is decent—although not as strong as Singtel locally, it offers excellent roaming connectivity and value when travelling. That part I’m quite happy with. However, their home broadband service has been a real disappointment. I’m on the 10Gbps plan, yet consistently get under 1Gbps speeds. For comparison, I also have a 2Gbps StarHub plan at home, and both perform about the same—so the 10Gbps speed claim feels meaningless. The bigger issue is intermittent connection drops whenever two or more wired Ethernet devices are connected. I use a splitter that feeds connections to different rooms. It worked fine for months, then suddenly started cutting out. When I contacted Simba support, the experience was frustrating. They first claimed that “special settings” were needed, but never explained what those were, and instead told me to contact the splitter manufacturer. That felt like an easy way to avoid responsibility. There’s also no phone support—everything must go through email, which makes troubleshooting painfully slow. I tested the same splitter with my StarHub router, and it worked perfectly. When I told Simba this, they said they’d run tests on their end, then replied the next day saying “everything looks fine”. The issue still isn’t resolved, and it’s clear they have no real intention to help. Now I’m stuck with a 2-year broadband contract that’s practically unusable, while all my devices are back on the StarHub network. Simba may be aggressively promoting their 10Gbps plan, but think twice before signing up. The support is minimal, and when problems arise, you’ll be on your own.