poor service & professionalism - Cheating customers
Hi, I had very bad & frustrating experience with "Happy Easy Go" for the flight booking service. I booked the flight on 08.02.2020 for journey in May 2020; and the flight got cancelled due to Covid pandemic. From then onwards I am following up with their customer care. Very rude & bad response from the email support centre & call centre & directing me to call/contact airline directly. If I have to contact the airline - then whats is the use of this " Happy Easy Go" and why they are charging convenience fee & what kind of convenience are we getting ?? Its my money & I should get my refund, so I contacted the airline and got the refund confirmed on 15October2020 & this money got credited to Happy Easy go. From then onwards the money is with them. ThisFraud company is keeping our money & not returing back to the customers. After So many calls & follow ups they said they have received the amount and again it will take 1 more month (March 2021) for the refund after deducting the Happy Easy go Convenience fee. I dont understand why I should pay 2 convenience fees - 1. to Airline 2. Happy easy go. Really its a hectic & awful exprience to deal with such a bad company, poor service & professionalism. They are not even obeying the Supreme court rule and cheating/luring the customers. We should stop using them and try to report to the concerned govt agency to look into this matter. Thanks !!