ORDER NEVER ARRIVED
I placed an order of an RC helicopter on 11th August 2022, I was later notified that my product had been shipped on the 20th August 2022. I was firstly told that my order will arrive between the 9th - 18th of September. After speaking to their awful customer service team through the Banggood website, they stated that it would be arriving on the 30th of September which is a further inconvenience. I realised later that the online service is false and is not real customer service, rather, it is robots giving false information and just a lucky guess on what they think is correct to make the customer feel happy and reassured. Also, I was informed by the online team and mobile team that my customer was with the local post office. First of all they stated that they had no idea where the package was and second of all stated that the tracking number was fake and incorrect? What kind of service is that? It was an appalling experience and I requested for a refund as their team said I was eligible if the product did not arrive after the 30th of September which it did not and is now the 7th of October. I would highly recommend that people do not order from this website if you are using it for the first time. It was the worst experience with any company and I will definitely not ever be using it again. I wish I looked at the reviews beforehand as I later seen that this is a regular occurrence that happens with thousands of other customers. Save yourself the hassle and don’t order from this website.