Misleading 7-Day Performance Guarantee and Unfulfilled Ad Promises
I signed up for Roomvu’s annual subscription on November 28, 2025, after a sales representative cold-called with a one-day special offer. He verbally promised a 7-day money-back performance guarantee that would start after I reviewed my account contents, plus $2,000 allocated toward actual Facebook and Instagram ads. No contract or Terms of Service was ever provided. My card was charged $2,940 immediately. Onboarding was scheduled via Calendly for eight days later, so the 7-day guarantee expired before I could meaningfully test the platform. Roomvu performed only static image posting automation on my Facebook and Instagram accounts. They ran no actual ads and spent $0 of the promised ad credit. Immediately upon seeing the service did not deliver as promised, I requested a full refund. My requests were ignored with bot replies and ghosting. My experience did not match the sales promises made. I would caution anyone considering Roomvu to get all guarantees and ad spend commitments in writing before committing to any subscription--not that it would matter since Roomvu is based in Canada beyond the reach of U.S. civil law. I cannot stress strongly enough that you thoroughly research this company. Update 4/6/26: As predicted, Roomvu responded to my review, denying everything. DO NOT BELIEVE THEM. Instead, carefully read the reviews. You will not see ANY reviews by satisfied customers AFTER onboarding. Roomvu removed its 7-day performance guarantee from its website. Why? Because it was a ruse to begin with. A performance guarantee is a strong selling point, but by scheduling onboarding AFTER 7 days, Roomvu would NEVER have to honor it.