*Resolved* Tomtop not shipping and stopped replying
Edit 22 March. Rating changed from 1 to 3 stars. Refund has come through to my credit card. It's a shame that I had to give them a bad rating before I was contacted by someone that wanted to sort out my situation. Total time to resolve the issue since giving the poor rating has been 11 days, which is not bad. I'm glad I can give Tomtop a better rating. Maybe that's a lesson learned for me - more like several lessons! Edit 18 March. After waiting 5 days I contacted them back to check on my refund. They have sent me a screenshot of the refund showing as 'pending'. It will take a few days to come through to my credit card, and then I will update this review. Hopefully the issue is resolved and I can give Tomtop a better rating. Edit 12 March. Now they tell me they were just shipping it, and my refund will be delayed while they stop the shipping order. I feel that this is a delaying tactic, it is too great a coincidence. My order status still shows as 'Processing'. I stand by my one star rating. I will not give them much more time before I go to my credit card company. Edit 10 March. Tomtop have replied and offered me some options, one of which is a refund. I have asked for the refund. Let's see how well that goes. *Original review* I ordered an item on 9th February. Tomtop took the money from my credit card the same day. They have still not shipped the item (today is 9th March), and are not answering my emails any more. Their website lists the item and says "Usually will be shipped in 24 hours". Very poor - I am not even sure I will get my money back! I will have to go to my credit card company. Don't buy from Tomtop!