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Meg

美国

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PROVEN Skincare

Do not purchase from this company

After receiving my first shipment, I provided feedback as it was advertised that they would reformulate for the 2nd shipment based on that feedback. The cleanser did not foam at all and I needed to use a LOT to even feel I could cover my face; I liked the night cream and hated the day cream. The day cream felt like that cheap white sunscreen that you can't get absorbed into your skin. It was very drying. Even though I reported this, I was not given the opportunity to have the formulations changed. I then asked to cancel and many days later received an email telling me the only way to cancel is to go to the site to unsubscribe. I did so. In fact, I had to go through the process twice in order to unsubscribe. There is a post-cancellation survey that I took twice. A few days ago, received an email that my next shipment (my 3rd) was in process. I wrote to express my surprise and was told, "you didn't follow my directions to cancel your subscription." I did, in fact, follow her directions, canceled twice and now canceled a 3rd time (and took the survey yet another time). I've just been told again that I was wrong and that I never canceled. I would never recommend this service.

2021-03-09有帮助 2