24 hour shipment is a joke! Updated
I am still waiting for a reply from the after-sales team after two tickets already submitted and 3 times chatting with the pre-sales customer service. I purchased a dress and a veil with shipment in 24 hours and the order is still processing!! It was supposed to have been shipped on the 8th and now the pre-sales agents ( the only real-time chat you can have) are telling me that my order is 'estimate' to be dispatched on the 23rd?! This is a joke!! My wedding is on the 30th!! If it wasn't because of the 24-hour shipment I would have not to bother at all buying a dress and a veil because it won't be here on time!!! If I don't get a reply by tomorrow the 11th I will cancel my order and get my money back. And the worst review about your company will appear in every single review place. Update 12/03/21 After my review in Trustpilot the 'after-sales team' contacted me via email and gave me a solution to this issue in a polite and professional way I must admit. I hope to receive my wedding dress and veil on the date they provided me. Fingers crossed and I'll keep updating this review. Update 01/04/21 My dress arrived in the time frame they said and it was absolutely beautiful! I must admit that I was very satisfied with the product though I think they can improve their after-sales customer service. I was also offered a 10% off because of their delay with the shipping of my dress and veil but I haven't received any notification regarding the 10%.