Deciptful Policy, Rude Customer Service and Inadequate Refund for Botched Order
We waited OVER A MONTH for our refrigerator and microwave to be delivered!!! When is was finally time to be delivered the carrier only waited 10 min. for someone to be home before they left. Per conversation with carrier, we were supposed to receive an hour call prior to delivery for someone to be home. We never got it. The driver called from the driveway and then left after 10 min. We expected that from AM Trucking as they are already rated 1.4 Stars on TrustPilot. When we contacted ShopAppliance.com, we were given the run around and told we would be charged an additional $125 for redelivery or pay a 10% Cancellation fee AND $349 return fee. Not only did ShopAppliance.com take the side of the incompetent delivery company, they are charging customer a fee for THEIR MISTAKES!!!! Unbelievably rude and arrogant customer service agents!! None of my properties or businesses will ever use ShopAppliance.com again. Scam of a scam through and through!