Terrible experience
Terrible experience – avoid at all costs! I don’t even know where to begin. Pls take my advice and stay away from this company. Our experience has been nothing but disappointing. It started when my wife ordered a pair of shoes. Not only did they arrive like its coming from lulu land! many weeks arrived and looking different from what was shown and described online, but they were also too small in size. We requested a return, but after sending multiple emails (since they have no phone number), they refused to accept the return. Instead, they told us to keep the shoes and offered a $40 voucher—so we were left with unusable shoes and out over $70. Trying to make use of the voucher, I ordered a pair of earphones priced at $43.99. I wasn’t expecting top quality, but figured it was worth using the voucher credit. Now, it’s been almost a month and I still haven’t received the earphones. Every time I email them, they just ask for my order number or address, again and again, without actually resolving anything. To top it off, they even had the nerve to send me a review link. Really?!!!!! To show how they operate, I’ve found an example: a smartwatch they advertise on Ardor Sydney as “on sale” for $230.99 is actually listed on Alibaba for just $45. That’s how they rip people off—by marking up cheap products and disguising them as premium. This company is unprofessional, misleading, and not worth your time or money. I feel completely scammed and will be pursuing this further. Do yourself a favour shop elsewhere.