Ok product, terrible customer service
I’ve been using their products for a few months and thought it might have been a good skincare option due to ease. However based on my recent interactions with the company I will no longer be continuing. I was charged for my renewal without any notice to provide feedback on my current formulation. Support insisted I was sent emails to confirm this, however these emails are no where to be seen in my inbox. Instead of apologizing for this miscommunication, I was pinpointed of being at fault, and that I had to contact my email provider to see what was wrong. Instead of working with me to help resolve my issue, I was told to figure it out on my own. Their website clearly states that I would get regular check-ins with skin experts to ensure my product was working, however this was not the case. Some other issues I have with this company is that all the reviews on their official website are from "influencers". As a customer, you cannot leave a review, and I find this approach dishonest. Their priority support icon (it's a headset) suggests that you can talk live with a support agent, however they only have email support, which can be slow at times to respond. Now on to the product. Nothing extraordinary. I did not see any improvement after 2 months of use. The day lotion with SPF was grainy and unpleasant to use. The night cream had a strong scent and did not improve skin texture. The cleanser was the least offensive item. For costing $100+, I'd expect to see better results.