Extremely frustrated with the SIMBA…
Extremely frustrated with the SIMBA application process through their online. I placed an order on 14/4 and selected NLT appointment dates for 20/4 and 21/4, but received zero updates. When I visited the Orchard Central outlet for help, I was told I didn't even need to be home for the appointment—which makes no sense given I was forced to select a specific time slot. Due to the lack of communication and conflicting information, I decided to cancel. Despite the service lapses being on their end, I was charged a $29.90 cancellation fee and they refused to refund it. I shouldn’t have to bear the cost for their poor coordination. Avoid signing up for SIMBA here.