This is my second review of this…
This is my second review of this company. The saga goes on with no resolution. After more than 25 apologetic and inaccurate email exchanges and waiting a month for our refund, nothing has happened. We bought four faucets from them for ~$500. When we received the faucets they were single-hole and our faucets were three-hole. The return process has been a nightmare with no end in sight. It is apparent that the company is doing everything it can to not return our money. 1. They required us to pay for shipping. 2. They required pictures of me handing the faucets to FedEx. 3. They twice required copy of the shipping receipt (done) 4. I chose to combine the four packages into one to reduce shipping costs by more than half. This apparently confused them into thinking that I returned just one faucet. They insisted I measure the original shipping packages and send the pictures. 5. It has been a month since the faucets were returned and they have delayed over and over again accepting the faucets. They are apparently confused by the shipping now claiming that I returned only one faucet. 6. They continue to delay by asking for copies of the shipping receipt again and now offering to return only 80% of our cost on just ONE faucet. This is a severely handicapped company that is designed to make a return as excruciating as possible and to delay or refuse to accept a product that was not appropriate. The return process is fragmented and excruciating. Compare this to Amazon where returns are simple and fast. At best this is a very disorganized company that does not understand consumer expectations. At worst, it is a dishonest company. We are going to small claims court to get some relief from this nightmare. Never ever do business with this company.