Scam for Australian customers
Circular changed the terms of my rental without any communication, plus made false claims about the ability to buy devices during the rental term. I rented 2 devices through Circular for 3 years. The first time my term ended I was able to extend month-to-month, and they also emailed me to let me know I could buy my devices at any point during the term. The second time my renewal came up I wanted to either extend month-to-month again or buy my devices, but was told my only options were to either renew for another year or return the devices. No changes to T&Cs were communicated, and they denied ever offering Australian customers the option to buy their devices (I have the email...). So they're essentially forcing you to decide between buying completely new devices all in one go (few grand all in one hit), or locking in to another year of rental with them. Seems like they've completely changed the terms of my rental without any communication whatsoever? And worse, they seem to have made false claims to active customers about the ability to buy your devices. I gave them 3 years of business because I thought I had flexibility in how & when my rental period would end, but now feel like I've been totally scammed.