ITEM NOT DELIVERED TO RIGHT ADDRESS
THE PARCEL 998900001064117 STUCK AT SIJANGKANG UTAMA SINCE 5TH MARCH 2021,THEN 9TH MARCH 2021 THE STATUS SHOWED RECEIVED BY ANIS AT SIJANGKANG UTAMA WHILE MY ADDRESS AT PETALING JAYA.THE NEXT DAY I CALL HQ THEY SAID WILL MAKE A CASE AND INFORM THE BRANCH TO MAKE 2ND DELIVERY ON FRIDAY BUT STILL NOT RECEIVED THE PARCEL.16TH MARCH 2021 CALL HQ,THE PHONE WAS PICK UP BY SUGITA AND SHE GIVE CONTACT NO FOR BANDAR SAUJANA PUTRA BECAUSE SIJANGKANG BRANCH DON'T HAVE OFFICE CONTACT NO,SO FUNNY.17TH MARCH 2021, I CALL BANDAR SAUJANA PUTRA THEY SAID NEED TO CHECK FIRST WHETHER THE PARCEL STILL AT SIJANGKANG OR NOT.TODAY 19TH MARCH 2021, CALL AGAIN BANDAR SAUJANA PUTRA TALK WITH PIC SHOPEE DIANA,SHE SAID STILL DON'T KNOW THE STATUS OF PARCEL BECAUSE PENDING DEPARTMENT HAVEN'T UPDATED THEM.IT'S ALREADY 1 WEEK BUT STILL CANNOT FIND MY PARCEL.WHAT THE HELL..PLEASE TAKE ACTION TO YOUR STAFF AND TRAINED UR STAFF PROPERLY,DON'T SIMPLY PUT REMARKS ITEM HAS BEEN DELIVERED WHILE IS NOT DELIVERED TO RIGHT ADDRESS.THIS IS NOT MY FIRST TIME USING THE CITYLINK BUT THIS IS MY FIRST TIME HAVING THIS PROBLEM WITH CITYLINK.I WILL NOT USING THIS SERVICE ANYMORE IN FUTURE.FORCE TO RATE 1 STAR WHILE NOT ENTITLE AT ALL.