Hidden fees | Bad customer service
I ordered a book and at checkout no information was provided about international shipping fees. I had to pay 15€ on delivery. This is quite instransparent and below standard if one compares Routledge with other online shops with much better price overviews. When I contacted the customer service they were not accommodating at all and referred me to the terms&conditions. Interestingly, the shipping cost is determined based on the shipping location. Meaning, if it had been shipped from the EU, I wouldn't have paid anything, like the other two books I ordered. The customer has no idea at checkout from where the items will be shipped. How will the T&Cs help in such instances? This was the last time I will ever order from this place. I cannot recommend it to any buyer outside the UK.