Subpar product, horrible customer service.
I had high hopes, as this company alleges they formulate based on your individual needs. However, my day cream had an ingredient in it that breaks out my skin. I contacted customer service several times about this. The responses were delayed and very generic. I felt like no one actually read what I wrote before replying or if they did, they didn’t believe me. One person actually suggested I cancel because many of their formulas have that specific ingredient and they can’t guarantee safety if I have a “severe allergy.” Not once did I say I have an allergy. In fact on several attempts to contact them, I linked to studies showing this ingredient is bad on acne-prone skin. If the skincare is custom to your needs, why can’t I get something without this ingredient and without being made to feel like I am being dismissed? This was all very frustrating because of the price-point AND the symbol at the top of their page saying they have a “reformulation guarantee.” Not once did they offer to reformulate for me, even after asking them several times. The night cream was pretty good, which is why I’m leaving more than just a single star. But it’s certainly not good enough for the price point as a stand alone product. And after the nightmare of dealing with their customer service I’m on to the next one. It’s also super fishy that you can’t leave reviews on their Facebook or their website. I actually went out of my way to figure out how to drop a review because their marketing is so misleading and want to help others avoid this company.