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Steve Szalai

加拿大

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2BrightSparks Pte. Ltd.

Couldn't add new SyncBack Touch device

SyncBackSE was preventing me from adding a new SyncBack Touch device (for a total of 2 "free" devices). I tried to find a third device (which I assumed was my previous phone) but failed. Tech Support (Swapna) was able to guide me to provide appropriate trace information and then found the offending profile. I was surprised that it was a group profile containing a "run when SyncBack Touch starts on the device" setting. I had to restart SyncBackSE to complete the fix from the profile change.

2021-03-25