Frustrated in Phoenix!!!!
The customer service agent was fantastic. The service from Timberline is far less than a 1 star! It takes your accounting Dept 3-4 weeks to generate a payoff e-mail, before one can close out their account!!!! They blame it on an old auto withdrawal payment clearing the bank. It does not take 3-4 weeks for an old payment to clear. This last go around they stopped my request to process a payoff, because they thought there was an auto payment scheduled in the future. But, I had stopped the auto payment!!! Your payoff department is so efficient in delaying a payoff request, that they should work for Congress or better yet the IRS! I love all of my experiences with Timberline, EXCEPT my payoff experiences.