Good customer service, worst of the worst technical support
I have done some extensive testing linking CJ to Lazada Malaysia for dropshipping services. Although they have the basic system down, there were some minor and some disastrous things that can break whether you're able to implement a successful online store or not. Minor technical issues : - Product names get listed in native language instead of in English and no amount of tweaking on the users end will change this - Product variations don't get imported correctly and the user will have to change each one manually after import to make it right The worse thing about the above problems is that CJ technical support refuses to liaise with Lazada at all and instead pushes the user to be the middle man dealing with both sides. This is just a waste of time for the user as CJ and Lazada should have a working relationship as CJ is developing third party dropshipping app for Lazada and they should be the ones ironing out the technical problems instead of pushing them onto the user. CJ technical support literally asked me make the amendments manually myself if there is a problem with the product names and variations and made it very clear that they won't be helping me with it. Now for the BIG problems : - Shipping fees makes up a sizeable amount of the dropshipping cost and I suspect if there were refund requests, CJ will only honor the refund of the product cost. Not only does the store owner lose the shipping fee but in the event CJ asks for the product back, the store owner will have to ship the product back to CJ as well. Remember we're dealing with china products here. Returns might not be as far and between as you think. - There is no synchronisation of shipping times between Lazada and CJ. I purposely did a test order on my own store and after 10 days of waiting, Lazada automatically cancelled my order as there were no updates from CJ on delivery status. This was the last straw that made me scrap CJ as a viable dropshipping entity. In conclusion, everything might look good and there certainly are many positive reviews here to make it look so, but I have my doubts on the validity of all those reviews. Read them carefully yourself. Looks like a load of bots to me. Worse are CJ's responses to the 1 star reviews. All generic replies which shows that CJ has no intention whatsoever to help the store owners or to improve their system. It's a crying shame though. They really have a decent system going there, but because they refuse to go the extra mile in fixing these problems, I really have to ask people to steer clear of this company.