Terrible company with ads and spyware in HyperOS
The worst part of Xiaomi is that they add ads and spyware to their operating system and the second worst part is their support or lack thereof. Every single time I email them I get some gibberish generic reply that does not address any of the points I made or even acknowledges I made them. They're just using some simple auto replies or really crapp AI. Either way I have been emailing with them and it doesn't matter what you write you always get a similar response. No human ever reads it. And if you have a complaint and email their complaints email address you get the same replies. They just don't care about their customers at all. They have enough so why help you? I bought a brand new 700 euro Xiaomi phone on Amazon.de and it came with the global version of HyperOS not the EEA one they make for European market (with a little bit less spyware) but you can not change this without unlocking the boot loader and to unlock the boot loader you have to apply for permission because of course you do not own your 700 euro phone. Xiaomi does. In order to apply for permission you must tap a button inside an app just after midnight China time because they only allow a few unlocks every 24 hours, because of course they do. Of course every single day you see that the quota has reached. Because you are competing with bots and people using scripts and other automated tools. Unlocking your boot loader is a paper reality for 99% of their customers and this is 100% by design. They want you to keep using their spyware and ad ridden HyperOS to make even more money from you. So allowing customers to actually unlock and install a clean Android is something they do not want but they're not honest about it, they just made something to frustrate you into returning your phone if you find out before your return window closes. There are people who've been trying this for months. There are people who use bots to create 1000's of accounts that have unlock permissions only to sell them. I bet those are all Xiaomi employees. This company is dodgy af. Spyware and ad ridden HyperOS and support that never actually answers you and just uses some kind of cheap AI to reply to all emails. Avoid at all cost. I will never spend a cent on a Xiaomi product again.