I like the products but the technical…
I like the products but the technical support has been useless to me. I was sent a Factor FR201 with Ubuntu 22.04 installed. It wasn't installed properly. It would stall on searching for a network and took over 3 minutes to boot up. Couldn't configure the network ports to static IPs. I finally gave up and followed ONLogic instructions on deleting the OS and reinstalling Pi OS instead. No mention you have to re-partition the SSD! Overwrote my OS and had to install again with many searches on the internet on what went wrong. No help from ONLogic. Finally got the computer working properly and then made a power supply mistake and exposed it to an overvoltage from a solar controller. Asked ONLogic for the part number at the front end of the main board. I was told they don't supply part numbers and I should ask for an RMA. However, the repair would be as costly as a new computer so was recommended to buy a new one. I figured out the part was a TVS diode, a $2 part. Replaced it and the computer is working fine. That is what I would call terrible customer service and technical support.