Rental returned but still charged.
I rented a book from them and received it in a timely matter. When it was time to return the book, I returned it on Nov. 14, 2020 and got a receipt from the shipper. A month later I started getting emails stating that the book was still due to be returned. Fortunately I kept the receipt. I kept receiving emails from the company stating I needed to return the book and I KNEW I had already returned it. Then I received a reminder by mail with someone else's name but my address stating I needed to have the book returned by Jan 31, 2021. So, I called customer service and gave them the tracking number and the guy located my return which they received, I think around Dec. 8, 2020. The customer service rep stated that he would annotate my account that it had been received. Two months later I check my credit card account and they have charged me stating that I had not returned my book. This is a pain in the butt having to go through this AFTER I have talked with someone who clearly saw that I had returned my book. I WILL NOT EVER USE THIS SERVICE AGAIN!!!. I emailed the company so I'll see what they say.