Slow to process, Patience was required
Placed an order at the start of February 2021 (probably bad timing as it clashed with Chinese New Year) I paid for the quicker delivery time, thinking the lights would arrive within the 5-10 days. But no this is after the processing time... so after 10 working days (plus new year) the light were still processing! I then read the reviews and panicked. After emailing them and getting a unhelpful reply telling me they were in process and a large order had come in so shipping would be after that. I emailed again asking when they thought they might ship.?? To which they replied end of March. So I waited as we quite liked the look of the lights. Suddenly I got an email telling me of a tracking number. Finally the lights arrived about 4/5 days after the email. (23rd March) The quality of the lights are good they went up easily and look good. (Hence the 3 stars) Not sure they were worth the wait. (Or where the extra payments for delivery went, they could still be on the boat out of China) But at least I have my items. So if you have ordered like me without reading the reviews. Be patient, raise a Query ticket, check your payment method incase to want a refund. Good luck