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Rebecca Grierson

英国

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Kistania

Not happy with the returns policy

Not happy with the returns policy. I emailed explaining that my daughter has special needs and doesn’t like the texture and feel of a lot of clothes so I order and then have to return. Because of the distance and the fact I was away I missed the 7 day return window. They had the cheek to send a standard response saying they could accept returns, no offer of exchange and then added on the bottom of the email - have a nice day! Then email me to tell me to do a nice review! Don’t buy from this company, I spent a lot and am now stuck with goods that I can’t return and won’t be worn.

2022-07-14