On my return flight from Thailand BKK…
On my return flight from Thailand BKK to Shanghai PVG on the 24th January at 01:50, I had an unpleasant 6 hour wait in a cold airport that is not customer friendly. Once back at Gatwick, I was aware that my luggage had not arrived and had to make a report (which I did). I have been informed that my luggage is still in Shanghai, and the Chinese government have requested permission for my belongings to be checked. I find this discriminatory, and unjust, there is nothing in my luggage that is illegal, or criminal in any way, and I have been targeted, most likely because I’m an English person, perhaps they think I’m a spy, I honestly don’t know 😂. All of my clothes are in the luggage, as well as Fairtex boxing gloves, shin guards and chargers for my iPhone. I understand that mistakes can happen, but contacting China Eastern is impossible, I have called all the UK numbers, as well as the UK customer service number at Gatwick with zero success. I was warned about stopping off in China and told not to take that risk, and I didn’t listen, it will not be a mistake I make again, as I do not intend to stop off in another Chinese airport. I will now struggle to visit China either through business or even on a holiday , because they don’t seem treat non-Chinese people like myself with respect or dignity, I WILL have to go and use the Montreal convention, and rely on my travel insurance to compensate me for the loss of sleep, money and untold stress that this has caused me. I have updated this review to 3 stars because I don’t believe Chinese Eastern have done this deliberately, it’s just unfortunate, and communication from China Eastern has room for improvement. I’m praying Shanghai airport do their security checks and send my clothes back to the UK asap.