Second Time was a Charm.
I have ordered from Kitchen Soufflé twice in the last 6 months. My second order had taken an unusually long time to receive. I reached out to the company and the CRS that answered was difficult to communicate with. His accent was so thick and he talked so fast I could not understand him, and the line connection was breaking up. I asked to be connected to someone else. Gayle came on the line, and I explained my situation and within just a few moments, she had found the error and had it resolved. I would have loved to have never had to reach out, to a CSR, but since I did, I am ecstatic in knowing there are capable people manning your phones. It took no time at all to receive my order. She even remembered to reorder the second part of my order that had been back-ordered and it all came together. I am someone who is not easily impressed with companies who perform as expected; however, when a mistake happens and they are able to correct it with professionalism and courtesy, I am impressed. Thank You.