They don't care about their customers.
We are staying in a unit at the Reunion Golf Resort. We locked our valuables in the provided safe and now it won't open. It appears that the safe battery is too low to retract the bolt. We complained to the staff and they sent out a tech that didn't have a master key to the safe. I asked them to have a locksmith come out to open the safe but they declined and decided to try to drill the lock on the safe themselves. They did not know what they were doing and drilled it wrong and now it won't open at all. The process has likely damaged our property inside the safe. This started at 7:00 pm and It is now 8:45 pm with no solution in sight. I called the support number for Florida vacation homes and the guy that answered wasn't even located in the USA and said there was nothing they can do. We check out tomorrow morning at 10:00 am and they aren't sure they can get someone here by then to attempt to open the safe. I asked the person for a supervisor or manager and was told there isn't one. These people are absolutely useless, they don't care about their customers and are just generally garbage people.