Customer service representative well informed
Decent price for airline ticket. Minimal waiting times to speak to a customer representative and minimal wait time for him to process information. Received voice mail requesting I callback because price of tickets seen on website was sold out. Customer service rep explained this to me and immediately found ticket at higher price, but still very reasonable. Person sent me via email my etickets and a confirmation that my accidental booking of same flight twice was cancelled. He was very patient, knowledgeable and friendly. As an older, deaf person I was relieved that he did not mind repeating himself.