Frustrated
Frustrated. While the CS worker was nice, she didn't know what she was talking about. I had to help her with her calculations by walking her through how to add up my payoff as her numbers were way off. She didn't have answers to my questions nor understand my question. Every time I call I get different answers. I'm done with my program and I just want to wrap everything up. It's super complicated and is going to require many follow up phone calls on my end to ensure everything is done correctly. While I am grateful for the program and how it has helped us, a LOT of information was left out or told to us incorrectly. I can't say I would do this again.