Customer Service Experience
I purchased this product and was not able to use it. I reached out to the company after reading the return policy. I made sure to add the reason why I was requesting a refund and matched it with the policy. They originally denied my refund adding a reason from their policy in which they chose to deny. I sent a 2nd email stating the reason again and politely asked them to refund. They denied again. I sent a 3rd email. They replied and refunded 30%. I sent a 4th email thanking them for 30% and asking for 100% as a courtesy. They replied with 50%. I emailed them a 5th time thanking them for 50% and asking them for 100% as a courtesy. The replied and refunded ALL of my money. I emailed them a 6th time thanking them for how they handled the situation. I made sure that each email contained the reasons for the refund and I did ask them to abide by their policy. I also tried to work with them to resolve my problem. I have no hard feelings. I can’t speak to the software. I never used it. But the customer service was okay if you’re kindly pushy like me.