Good product purchased after a minor ordering problems
The star-rating of this company is 4 out of 5. This is based on the impression of the product purchased. The overall shopping experience at this supplier should be 3. This is because of the uncomfortable experience I had during the ordering and shoppiing process. After I placed order on-line, I received an e-mail enquiry a few days later from a service agent who asked me about the details of the order, eg. order number, product specification and other details. This was not supposed to be a query from a service agent. Furthermore, I was asked to cancel the order and place a new one, despite the fact that a credit card payment had been confirmed. I did as told by the agent and placed a new order for the same product (a set of road bike wheels) after verifying a credit card refund from ther service personnel. The agent insisted on making the payment by a second credit card through PayPal. So my uneasiness is: why going through all this after making the initial payment? Obviously, the agent was not happy about a few payment errors I made with the first credit card. After going through the process , the product was delivered about a week later. The purchased items were to my satisfaction going beyond my expectation and I have no complaints whatsoever. My only concern at the moment is whether or not a refund would be made as they suggested it would. I only hope everything will be controlled and managed so that I would enjoy my bicycling experience with the purchased product with complete peace of mind.