Worse customer experience EVER!!!!
I bought a 3D printer for my husband for Christmas, I was reviewing them for months and finally decided on a model. I then seen a newer model but had already placed the order, I contacted their customer service and honestly they were so unhelpful, they wouldn’t allow me to exchange it even though I would be spending an extra €100 for the newer model, their advice “give it to a friend and we will send you a discount for the new purchase”, they have ruined Christmas for me this year and I will never buy anything from this company again!