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myfacesocksuk

nope

The site looks great, products look great, lovely idea for a birthday or christmas gift. However I ordered a pair of personalised pet socks which took a few weeks to arrive. I open the package and you cannot even see my dog on them?! Cropped out the wrong section of the photo and after filing a complaint with the customer service team stating each issue, I get an incredibly slow response completely ignoring anything I said and simply told me what material they're made from and that she assures me they're comfortable!! With no customer service phone number to contact how do you expect to reach a resolution if your CS team do not even read the query properly? So disappointed with this company and am now unable to give the gift for an upcoming birthday. I want to be contacted and a resolution made.

2021-04-14