Hi future owners of a cargo trailer, best review this first!
Hi future owners of a cargo trailer: I bought a new TrailersPlus Loadrunner for the price of over $10k. Fresh from the Conway, Arkansas factory (one of four factory locations), this trailer was delivered to the store & I was to pick it up there. When I arrived, I started performing a general visual inspection of what I was buying. These are some of the items I found (below please) that were in my opinion FACTORY QUALITY ESCAPES, that could have easily been caught before the trailer left the factory. Instead I had to spend my time to inspect, document, photograph, and try to get them repaired before I departed the local store. So, my one hour pick-the-trailer-up process wound up to be at least four hours, and while the local store owner was very cooperative and tried to fix what he could, many of the FACTORY QUALITY ESCAPES were BAKED INTO THE BROWNIE (Trailer...) from the FACTORY, making it difficult to fix and resolve without lots of time and special process equipment. I actually offered to visit the factories and help TrailersPlus establish a better factory Quality System, but no response as I guess they are raking in the cash and maybe that’s all they actually want…? I just want others to hold this organization accountable for the QUALITY of their trailers; no animosity or grudges from this end. I have at least 36 pics of the FACTORY QUALITY ESCAPES, but I could post pics here for some reasons. See below for descriptions of some of the FACTORY QUALITY ESCAPES. 1. Obvious rust on trailer hitch & tongue, undercarriage on wheels and I-Beams...insufficient primer & paint. 2. Undercoating inconsistent and or insufficient in most areas, not protecting the flooring underneath; wood floor just waiting to absorb moisture like a sponge. 3. Skin fastener heads (pan-heads) not flush, not completely installed into frame; gaps due to fastener method of installation using self-tapping skin screws. 4. Skin fastener holes not de-burred, leaving metal streams to rust and will cut customer when contacting. 5. Metal straps (underneath) not installed the best way...underneath the angle iron frame, rather than on top. 6. Floor fasteners missing frame when installed; just through the plywood floor. Wonder if that's the same for the walls that you can’t see that’s behind the plywood? 7. Frame welds have gaps, incomplete beads, and much porosity, making joints weak and vulnerable. 8. Floor fasteners not installed into wood, some stand high; safety issue for walk traffic. 9. Missing wall fasteners; holes where fasteners were originally installed that were removed and/or fell out. 10. Top rail trim, joints not sealed, rough and gapped. 11. Top, around vent, applied sealant very rough in workmanship appearance. If you would like to reach out, leave contact information. I can send you all the pictures taken of my trailer that will show and identify these FACTORY QUALITY ESCAPES that were baked into the trailer. Thanks for taking the time to read my review.