No reply to additional tax fee
Usually they are good! Although they reply really slow , like after 2-3 days but hey, they are busy, busier at Halloween times! They have a lot of product and I love them for that! Especially cosplay lenses! They’re packaging are really cute!!! The downside is that the discount box code it’s not intuitive and they don’t have a guide in the faq for that. Also they charge a tax fee if you select the “express shipping”: That’s fine if I didn’t had to re-paid to the express courier once the package arrived at the destination. Usually I pay that fee for that extra shipping, but last time I had to pay twice: 1 at the checkout and 1 to the courier. So I asked to the custom care if that additional “tax fee” I paid what was for? But they didn’t reply :( In that order I used a discount code of exchanging points of their website. :S Also that order was more than 150€, so it could be also because of that! Some states has an additional fee after a limit of invoice!