Buyer Beware
Buyer Beware. Terrible product and even worse customer service. The foundation is extremely drying and caused skin irritation. The brush I purchased literally fell apart after a single use — it disintegrated when I washed it. I took photos immediately and sent them to the company. When I first requested a return, the brush was still intact and sitting in a bowl drying. Instead of honoring their own return policy (which allows returns for “gently used products”), I was brushed off repeatedly. Over three emails, they avoided responsibility and even asked me to send a video of myself reapplying makeup after I had already explained it irritated my skin. Eventually, they refused a refund altogether and said they would only accept the return if I could send back the brush — despite knowing it had fallen apart into wet pieces. That’s unreasonable and impossible. I had no choice but to dispute the charge with my bank. The company has since claimed they will “fight the dispute fully.” This is not how reputable businesses operate. Poor-quality products and customer service that appears designed to block refunds. Spend your money elsewhere.