Customer is expected to solve the problem
I am a Kickstarter supporter of the Snapmaker U1. After a small initial problem I was very happy with the printer. Now I ran into a larger problem, not caused by me. While printing a one filament (Snapmaker Snapspeed PLA black) model I realized after it was finished and the screen was showing 100% that only about 15% had been printed. The rest of the filament (about 17m) had accumulated as a large blob around the toolhead and glued it to the printer frame. Softening the filament with a hairdryer (according to their Wiki) did not work as our hairdryer delivers maybe 80°C. They suggested a hot gun but advised: “Please take care during the process to avoid burns or damage to surrounding components”. So the customer is supposed to buy a hot gun and at the same time warned that he might damage the printer. I don’t mind swapping small parts but expecting a customer to undergo repairs that could damage the product is too much IMHO. In my country the printer has a 2-year warranty which should apply in a case like mine. UPDATE 14.05.2026 I got a spare toolhead, bought a hotgun and was able to replace the toolhead. Immediately the next problem: one of the filament feeders no longer worked. Again I received advice on what to do. Change, swap, try. 10 days ago I was promised to get a new feeder. Not even a shipment date received up to today. UPDATE 27.05.2026 Filament Feeder arrived a few days ago. System working again. Weeks have passed where I could not use the printer. I had expenses for the heat gun. Reaction of the company: instead of showing some appreciation for a kickstarter supporter (maybe some filament) I was asked if I could write a positive review. I am sorry? I changed it from 2 to 1 star.