If I could give zero stars I would
If I could give zero stars I would. I have requested a refund 4 times with responses between 24 hours and 3 days. Customer service continuously reiterates informing me of the refund policy or exchange of another size or shoe which I am not interested in. They are trying to forcefully make me change my mind and give up but not happening. I will report to Better Business Bureau even if they are international. The shoes were ordered in the correct size, however, are too big and not interested in an exchange. I am aware of the international fees and agree with another reviewer they do not fully disclose the shoes are in Hong Kong. Once I get through this process, I will never order from them again. Buyer beware!! Once a refund is requested, there should never be going back and forth of explaining the same process over and over and to honor the request of the customer.