Zero stars
If I could put zero stars I would. Thus experience has been horrible a nd unacceptable. I placed an order on samsung.com on June 20th and here it is July 14th and my order is still processing and no one knows why because it was a 2 day shipping. I placed multiple escalations with customer service only for them to be clueless in the matter. No one knows anything yet the same day I placed the order, the money cleared my account. Unacceptable, unprofessional, uncalled for especially since I ordered a Samsung phone directly from samsung.com. I would never recommend this company to anyone I know