Faulty Item, no communication!
I purchased a pair of headphones for £99.99 on 06/02/2026 after the retailer’s website stated the item was in stock. This representation proved to be inaccurate, as the company failed to inform me that the item was not actually available and the product was not delivered until 17/02/2026. Following the delay, the company offered a 20% goodwill discount. Despite sending several follow-up emails between 17/02/2026 and 05/03/2026 requesting confirmation of this offer, I received no response and the promised discount was never honoured. On 06/03/2026 the headphones stopped working completely and are now unusable. I contacted the company again on 7th, 8th and 9th March requesting instructions to return the faulty product and obtain a full refund. These requests have also been ignored. I made multiple attempts to resolve this matter directly with the retailer through their only available contact method (email), but received no response. The company provides no alternative means of contact such as telephone or customer support. Unfortunately i had to issue a charge back with my bankchar as there was no other way to resolve this and get my money back. I would avoid this company completely.