Beware - no refunds
I ordered a swim romper on 1/2/24. It took longer than expected to receive, which in this case was fine because it was bought for a future trip. Immediately after purchasing, the person for whom I ordered changed their mind about what they wanted, so I Immediately went to the website to see if I could cancel an order. The site said that if an order wasn't canceled within 12 hours of ordering, a return would need to be initiated after receiving the item. There was no way to personally cancel my order, so I emailed the company, letting them know what happened. They waited a convenient 12-plus hours to answer my email to let me know the item had already been shipped. A few days after receiving the item, I initiated contact again to begin a return process. I was sent an email with a link to 24/7 after-order care, but when clicked on, the link said it had expired. I clicked on a link to contact the company, and the link again said it was expired. At this point, it looks as though, like many others, I am stuck with an item that. Is not only unwanted, but when tried on to see if their mind would be changed, did not fit well for their particular body type. The swim top was too large, and the bottoms were too small. The outer romper fit well, but it is a horrible color of green. I've never seen a bathing suit that color, and for good reason. I feel I was a patient customer, and I'm frustrated by the customer service I received (or didn't). I also can not seem to be refunded for the purchase.