Terrible experience with Skytab/Shift4…
Terrible experience with Skytab/Shift4 — save yourself the trouble and avoid this company I want to share my experience so other business owners don't fall into the same trap I did. The sales pitch didn't match reality When the sales rep signed me up, he promised a $5,000 sign-up bonus that would be paid out after 3 months. That sounded great at the time, so I moved forward. After a full year, I still hadn't received a cent of that bonus. When I finally dug into it, I found out the real requirement — which was never explained to me upfront — is that you have to process $30,000 in sales every single month for 3 consecutive months just to qualify. That's a completely different deal than what was presented to me, and it should have been disclosed clearly from the start. Here's an actual invoice, so you can see it for yourself To show exactly how they nickel-and-dime you, here's one month's real invoice: $29.99 for a POS accessory, $59.98 for two POS monthly fees, $6.00 in sales tax, $34.99 for "Online Ordering Enablement" (a service I never asked for or approved), and another $9.99 POS accessory fee — bringing that single month's total to $140.95. That "Online Ordering Enablement" charge is a service I never asked for or approved — it was just added to my account automatically. This is exactly the kind of itemized billing that adds up fast and is rarely explained clearly upfront. On top of these monthly charges, they also hit you with an annual fee of $1,500 per year, just to keep the account active — another cost that wasn't made clear to me when I signed up. Cancellation is a nightmare When I tried to cancel, I was told I still had 17 months left on my contract — and that it would cost me $25,000 to buy my way out early. Nobody explains this kind of penalty clearly when you're signing up; it only comes out when you try to leave. They'll add services without asking On top of the online ordering charge above, I've noticed other services get added to accounts without notice or consent, then quietly show up on the monthly bill. Bottom line Between the misleading sign-up bonus, the hidden invoice charges, the $1,500 annual fee, the outrageous cancellation penalty, and services being added without consent, this company does not operate in good faith. If you're a business owner considering a POS system, I strongly recommend looking at Square or Clover instead — both are far more transparent and won't trap you in a contract like this.