Spent +$51.000 = CJ does not care + Banned FB Account
After spending +$50.000 with CJ dropshipping over a year, I decide to switch providers because they simply do not care. CJ has good reviews because agents ask you to leave a review the moment they solve a problem for you, so you're happy in the moment and you leave a review and then you forget about it. But the reality is that CJ screwed 1/5 of my packages (either logistic or defective product). They do answer fast in the chat, but they rarely come up with a solution. It is not profitable for them, they rather pay someone to say "sorry for the inconvenience", it's cheaper. I even got a FB account banned because they completely wrecked their logistics at Q4. But the worst is that when there are logistics problems (i am talking about "business as usual", not exceptional problems), they tell you "sorry for the inconvenience we cannot do anything" "so sorry, we have to wait" "sorry the package is stuck at the warehouse". They are always sorry but in the end the most of the time don't find a solution and just leave you without "real" solutions. Another one that comes to my mind is when they say "we cannot contact the carrier, let the customer do it". Who is in charge of the logistic ? Who do I pay the money to take care of logistic ? Again, this did not happen just once. I have tens and tens of experiences like that with them. You WILL find yourself frustrated in a situation because they did not do their job. MUL-TI-PLE times ! For example, the last orders that made made leave was because the client did a mistake with his address. That happens, it's business as usual, clients make mistake in their addresses. So the package went back to the warehouse. I provided the corrected address to CJ, they simply said "we have to wait for the warehouse to send us the notification for resend". TI have waited for a month, and still no news. Client is furious. It was a 100$ order. CJ kept saying "so sorry for the inconvenience we have to wait for the warehouse". Well, we've waited a month and still nothing. Of course, CJ cannot contact the warehouse, of course their logistic "push the order" but nothing happens, of course they "contact the carrier" but nothing happens. I am not talking about an isolated case, i am talking about 1/5 orders. Last year, i got my FB account banned because i have had 1/5 of my packages not getting to clients. My CJ representative was not helpful. Except repeating he is sorry for the inconvenience, he never provided me with a solution. I had to push him to go for his team. Nothing happened. Seriously, get an agent. CJ dropshipping will take your money, hurt your business and say they are sorry for the inconvenience. Because you're not in China, what are you going to do. Sue them for a package at 10$ ? They know it, and I'm sure they find it funny. Protect your business, be serious about your logistic. Do not use CJ dropshipping.