Please give running totals BEFORE the order is placed
I ordered your waterful last night, and thought the total would be about $30, because I added your cones. It came to double that, because you do not show a running total to customers, and you are not clear about what someone actually spends when they choose an offer. Also, you throw a number of offers at someone that they were not planning to purchase. It's tiring, and you need to SHOW THEM WHAT THEY ARE SPENDING BEFORE THEY SPEND IT, because that will decrease your calls and complaints for clarity about this. That said, I spoke to a lovely lady named Lindy, who I'm sure gets her head ripped off multiple times daily because of how your website works. She "compensated my inconvenience" by sending an extra bag of cones at no charge. However, that's not the reason I am giving her this rating. She is very polite and apologetic on the phone, and very good with customers. I would give 5 stars, but for the inconvenience, but that isn't her fault, and I think this was to comment on the total experience. Lindy, however is a 5-star customer service rep, and she should get a raise for her efforts. She is not telling me to say this, so she is not in trouble. Just clarify your website and give customers running totals BEFORE they finalize their orders.