Life long member almost platinum level…
Life long member almost platinum level 2 and got no reply to this email. So I will leave it here. I am writing this email because I am beyond frustrated with the service I received today from an agent named Dante Roberts. I have been a loyal member of Wild Casino since the day you opened your doors. I am currently halfway to Platinum Level 2, yet I was treated like a first-time player today. During my chat, I was told that my weekly reward was a mere $2.60. When I asked for a manager to review my lifetime loyalty for a modest $20 gesture, I was told: "No manager or supervisor is available". "There is no ticket #" for my issue. "There is no direct line for VIP". As a founding member, I know for a fact that management is available to handle VIP concerns. To be told otherwise is a flat-out lie, and it is insulting to a player of my standing. I was counting on my loyalty bonus to continue my play today, and instead, I was met with scripts and "feedback" tags that don't help me at the tables. I am especially concerned that Dante Roberts claimed there is 'no ticket number' and 'no supervisor available'. As a founding member, I find it hard to believe Wild Casino has moved to a 'no-management' model for its VIPs. I am requesting that a Senior Floor Manager review the transcript of this chat, as the level of service provided was a total failure of your stated VIP Tier standards." I have saved the entire chat transcript. Before I take this matter to Trustpilot and other player advocacy forums, I am giving you the opportunity to make this right. I am requesting a $20 loyalty credit to reflect my status and the time I have invested in this casino since the beginning. I expect a response from a supervisor—not a generic support template—immediately.