If I could I would rate it 0 stars AVOID AT ALL COSTS
If I could I would rate it 0 stars, I ordered a Harley Quinn costume I checked their sizing guide carefully and I ordered it a size bigger than what I needed. I got an email saying it would be with me in 10 working days it wasn’t I tried to email them using the contact information provided on their site and got 0 response, so I went onto PayPal and messaged the via them. 2 days later I got an email telling me it had been dispatched, I asked for tracking information and the link they originally sent didn’t work so I emailed them again and finally got a working link. THE COMPANY AND PRODUCTS ARE BASED IN CHINA On arrival I loved the costume even tho there was meant to be a mask and something else with it, just the outfit was sent. There was no invoice included no returns label or anything. On inspection I noticed a small hole in between the legs I thought I can stitch this so it’s not a huge issue at the moment. Trying on the costume I could get it on my legs into the all in one outfit but trying to get my arms in was impossible, the zip was to short for anyone to get into the outfit. So I messaged them letting them know the issues I had with the costume and they replied asking if I had checked the sizing guide, as previously mentioned I had and went a size bigger. I had no response after this email so I had to put a dispute in with PayPal. They replied offering me a £4 refund I was offended it was going to cost me more than that for the adjustments to be made on it, so he made another offer of £6 refund I said no it’s going to cost at least £12 to have the adjustments made. They replied that they can’t refund more than that as they’re a small business and are making no money on the costume by offering me the £6 refund if I wasn’t happy with this then I can return it at my own expense. It was going to cost more than it was worth to send it back so I accepted the refund for them not to send it. I ended up paying for the adjustments to be made at a cost of £18 to discover it’s shorter than described in the sizing guide so I’m still unable to use it. I escalated the issue with PayPal and luckily for me it ended in my favour so I will be getting a full refund. I wished I had researched them more before buying.