This was a horrible experience
This was a horrible experience. I am an experienced user of 3d printers. The assembly went perfectly. I was very impressed with the design quality and ease of assembly. I just wish the printer would work. I literally was unable to print ANYTHING successfully beyond calibration prints. Simple but large format single extrusion PLA prints failed half way through. More complex PVA / nylon prints would fail after a successful start because the extruder drive would fail and simply not load one of the materials. The extruder would jam with whenever I used TPU. After hours (days actually!) of failed printing, I’ve asked for a refund and they are refusing to give one to me because their technical support hasn’t verified it. Shall I begin a 48 hour print job to wait for it to fail while they verify it via video call? Worse, had I bought it from Amazon, they would have earned a lower gross margin. And been forced to take the return. You would think from a pure profit perspective, they would do everything to encourage a higher margin purchase directly from them. But they do the opposite and discourage direct customer service. Lesson—always buy from Amazon from this manufacturer—yes, they’ll earn less but if you have a problem you can return it. Since, I’ve bought a dual extender from a competitor, and it’s working perfectly. With multiple materials. Just like this snapmaker could not accomplish. I will update this review, should they do the right thing and accept my return.