I am a BanyanHill Total Wealth…
I am a BanyanHill Total Wealth Fellowship (TWF) member, highest level membership - bundle of most services. This review is focused on the consumer experience; not the trade picks. The consumer experience of how BanyanHill communicates information to TWF members is simply poor, atrocious, and a considerable daily/weekly time waste. There is zero BH consideration for their TWF members persona on consuming information, resulting in frequent colossal time waste for the TWF member. For instance, since I have access to 14 or so services, I might have 40+ active stocks and options, but BanyanHill provides no way to search across all of the services to look up an active stock or option trade, thus the TWF consumer is left to searching 14+ different service pages manually looking for trade information. I have left feedback with customer service and even the TWF specialist staff and NOTHING of my dozens of ideas to improve TWF consumer experience has been considered. I've invited them to contact me to discuss improving the experience; a black hole. While the individual talent (Paul Mampilly and Ian, Ian King, ..) are solid .. BanyanHill is a poor web platform for consuming its bundle of services information quickly and at scale. I submitted a request to simple add 'TWF member' as a subject drop down for the 'Contact Us' 1.5 years ago. The highest level membership and they can't add a simple field. Regularly I have to re-sign up for text alerts because their backend database looses my previous selection for text alerts. As a TWF level customer (highest level) I am not supposed to receive Mktg emails, but I do regularly. Very clearly the technology platform has poor architecture to deliver a better experience or they simply don't care on improving the service for TWF level members. In nearly 1.5 years, BanyanHill has added a few services; to my recollection none of the new services have been added to my TWF membership. Note: I do not consider eliminate a few services, which they have, and renaming the service with a different Expert a new service. Steve M