Great phones but bad warranty policy & lack of updates
Umidigi make great smartphones and wearables which are good looking, affordable & trendy. When compared to other companies it is amazing their phones cost so little compared to the rich features they have. However, their are two major shortcomings which put alot of people of their products. 1. Inability or refusal to upgrade the phone security & operating system. By this I mean you hardly see system security updates to umidigi phones. My power there has been on march 2020 security firmware and this is mot good especially for a company that prides itself on being one of the best out there. Also phones are never upgraded to to next operating system despite the phones using stock android. My A5 pro still stuck on android 9, my A7 pro & Power 3 stuck on android 10. The company should offer at least one system upgrade to its phones and regular security updates at least for 2 years. 2. The company does not keep to its warranty undertakings especially for international purchasers adn the same applies to its 3rd party outlets like aliexpress. My A5 pro stopped working for no reason. It won't power on and despite doing everything I was asked to do by both umidigi & aliexpress and my countless pleas for battery replacement, nothing came out of it. The worst fraud was that aliexpress undertook to refund ₦5000 (I am in Nigeria) and till date nothing came of it. My phone was in warranty and despite this, I was left hanging. Had to buy another A5. So many purchasers have similar experiences to mine. Fix the above issues and more people will be drawn to your products which are reasonably priced, good looking and among the best of not the best in its class.