Our family More Than a Vacation—A Thoughtfully Planned Journeyecently returned from a…
Our family recently returned from a two-week trip to Japan planned by UME Travel, and I honestly can't imagine having done it without them. First time visitors!!! Our itinerary took us through Tokyo, Hakone/Mt. Fuji, Kyoto, Nara, and Osaka, with an incredible mix of sightseeing, Disney, Universal Studios Japan, TeamLab, temples, shrines, baseball, Pokémon, Sailor Moon, and so many other unforgettable experiences. Looking back, I still can't believe how much we packed into two weeks, yet the trip never felt overwhelming because it was so thoughtfully planned. The biggest thank you belongs to our Senior Travel Consultant, Lan Liu. We worked together for well over a year, and she was the heart of this entire experience. I'll be the first to admit that I'm a bit of a handful—I ask a lot of questions, I like to think through every detail, and I probably changed my mind more than once. Not once did Lan make me feel like I was asking too much. She met every question with kindness, patience, and genuine enthusiasm, and she always made me feel like our trip mattered just as much to her as it did to us. She somehow took all of our ideas and turned them into an itinerary that fit our family perfectly. I'd also like to recognize the incredible team that helped bring everything together while we were in Japan. Kiran and David were the quiet force behind the scenes, making sure everything ran smoothly and that we always had support when we needed it. Laila made us feel like we were exploring Tokyo with a longtime friend. Tao was thoughtful and attentive, adjusting our day at Mount Fuji to suit our family's pace and interests. Yuya's knowledge, kindness, and passion for sharing Kyoto and Osaka's history made every stop even more meaningful. What stood out most was how much everyone genuinely cared. We never felt like just another booking—we felt looked after from the day we started planning until the day we arrived home. Thank you, Lan, Kiran, David, Laila, Tao, and Yuya, for giving our family memories we'll cherish for a lifetime. If you're thinking about visiting Japan, I wouldn't hesitate to recommend UME Travel.